Received: Monday May 5, 2008
I enjoyed your Newsletter very much and appreciated the landscaping tips. I have also learned a lot during the past two Monday evening courses in the Amityville store: Digital 101 and the Nikon Coolpix class. I look forward to the Cannon class next week which will take place the night before my trip to northern Peru to the newer archaeological sites.
- Marcy
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Received: Wednesday April 9, 2008
I was the successful bidder a few days ago for an Olympus C-765 camera from your store through e-Bay. What a wonderful experience!! Within the package was your form letter asking for any positive posts about your company. I am still on a slow learning curve with this internet thing and I do not know how to post or blog, etc. If you have someone who can show/explain to me over the phone how to do that, I gladly will extol your credibility and excellent customer service.
My old C-765 was recently lost in NYC. A newer model that I purchased was just not to my liking so for the first time I went on line and finally found your camera offering on E-Bay. You described it as in "mint condition" and to my delight it was better than "mint condition". Like it just rolled off the factory line!!! To my further delight were all the accessories still in the original package, like a battery, battery charger, etc., etc. I am 69 years old. When I opened the box and saw its contents and tested everything, I felt like I was 6 years old again and Santa Clause had just left our apartment.
Further, I had to deal with one of your employees as I wanted the camera shipped to a different address than my new E-Bay account. I had the pleasure of talking with Garrett who was very pleasant, patient and most helpful in guiding me through the E-Bay process of adding a second address.
I do not have many camera needs, but when I do, I will make every effort to use you folks. If you come across any other "mint condition" C-765 cameras, let me know. I think it is the best overall camera for so many reasons and would like to gift some to my grandchildren.
-Fountain Odom
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Received: Wednesday March 5, 2008
I want to commend you for helping me with my order, suggesting items that I might not have thought of, but not pressuring me in any way to purchase. I have recommended you and your company to anyone I run into even considering a dslr purchase, and I plan to visit your website or call for any purchases I plan to make in the future.
The whole process could not have been easier or more pleasant.
Great work, and thanks.
Luci T.
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Received: Wednesday Feb. 20, 2008
Hi Brad,
Just a quick note to say that I am seriously impressed with the staff you have there. I think they deserve a pay rise for the very knowledgable, speedy and courteous service they have just provided me with. I've contacted a few overseas companies re purchasing these lenses but not had much help. I got your company name from one of the Digital Photography sites and forums I use. I noted Berger Brothers company name and also Lisa's name had been recommended a few times for excellent service. I contacted Lisa and have just bought 2 new Sony lenses and a filter kit. Now I know the recommendations and service are as good as they are, I'll definitely be contacting Lisa at Berger Bros for any future purchases.
Needless to say, I'm a very happy customer and looking forward to collecting my new toys when I arrive in Chicago on Saturday. Please make sure you pass on my thanks to Lisa, I hope you appreciate what an asset you have there.
Best regards,
Neil Hailey.,
Esterlam Int'l Ltd.
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Received: Wednesday Feb. 6, 2008
Wanted to say once again thanks for the kind and super customer service.
The D3 arrived in great shape, and I already have several thousand
shots through it after winter birding on the river this past weekend,
indoor stuff coming up real soon too.
I left a post about your service on the Nikon Cafe, we can't do much
more than this without getting into to much trouble, but attaboys are allowed:
http://www.nikoncafe.com/vforums/showthread.php?p=1641329#post1641329
I have already sent some folks your way, and will be in touch early
next week for some more small stuff I might need,
Wade
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Received: Wednesday January 30, 2008
Thank you for your efforts. You really helped make my weekend a successful one. I am originally from a small town on Cape Cod as well as being old enough to remember how nice it used to be doing business with people on a personal level and I find it extraordinary to experience this level of personal service in 2008 and 3,000 miles away.
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Received: Wednesday January 23, 2008
I want to thank both of you for the outstanding service I have received. It is a true pleasure in these days of lousy service to find people and a company that is truly outstanding. The Pentax A40 was received today and I can't believe how fast it came from the Phillipines. I will recommend your company to everyone.
Thanks again,
Al Ikenberg
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Received: Thursday January 3, 2008
I cannot give enough praise to Brad Berger and his entire team of professionals. They are more committed to their customers and to making sure they deliver the best possible service than you will ever encounter anywhere. When Nikon announced the D3, I placed orders with several different outfits, including B&H, Ritz Camera, Adorama and Berger Bros. I had never done business with Berger Bros. before. But, as you can see, I wanted to make sure that I would maximize my chances of getting the camera as quickly as possible, knowing that Nikon would be very selective in its delivery of the camera to retailers. I called Ritz to find out the status of my order. I got someone in INDIA who fed me a line of bull. B&H just couldn't be bothered. When I called Berger Bros., I was immediately connected to Brad. I never told Brad I had placed orders with others. But it didn't matter. He personally hounded Nikon and kept me closely apprised and the second the camera was on his loading dock, he was on the line to me to get it into my hands. I am just blown away.
Adam F. Streisand |
Received: Wednesday December 26, 2007
Dear Brad, Lisa and All,
Thank you so much for delivering the camera to my daughter in West Roxbury, MA yesterday, Christmas Day! You went the extra mile, and I appreciate it so much!
Blessings,
JoAnn Lower
P.S. My daughter and her husband love the camera and were really surprised!
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Received: Friday December7, 2007
Brad--
Recently I purchased several items from BERGER BROS.
Lisa Monahan was my contact, she is SUPER. She is truly helpful, understanding and courteous. I could go on. Please express my appreciation to her for a job, extremely well done.
Sincerely---Gerald A. Arndt (Jerry)
HAPPYDAYS
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Received: Friday August 31, 2007
(About a Canon 40D Purchase)
Hey Brad-great!!! You sure aced out B&H-I am impressed.
Thanks so much. Linda D.
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Received: October 5, 2007
Brad,
Thanks for your quick delivery of the camera. It’s working great – everything a 1 series should be.
I don’t have local photography suppliers here in North Dakota, and have had to purchase most of my equipment on-line. Up until now, most of my purchases were through B&H. However, I’ve found a new supplier.
Again, thanks for the help and good luck with business.
Sincerely,
Aleks Udris
BoldMethod, LLC - (www.boldmethod.com)
Simple Software for Complex Business
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Received: Tuesday September 25, 2007
Brad,
Just wanted you to know that I received the Nikon 200D on Friday afternoon. What a wonderful piece of equipment! I'm still working thru the complexity of the camera and all the settings. I can't believe all the ways I can fine tune this incredible piece of equipment. I'm really pleased.
Thank you for taking such good care of me. I appreciate it!
God bless you today!
Dale
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Received: Friday August 31, 2007
(About a Canon 40D Purchase)
Hey Brad-great!!! You sure aced out B&H-I am impressed.
Thanks so much. Linda D.
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Received:
Friday August 31, 2007
It's been a pleasure dealing with BB.
I have recently discovered Berger Brothers with a tip from a computer forum member. What a mind-blowingly pleasant experience! These people are knowledgeable and eager to keep the customer happy. If you like talking to really nice people about a purchase, I heartily recommend Berger Brothers. They promised to call me back when they took delivery of the camera, said they would charge the card only when it shipped, and did exactly what they promised. If you could see through the telephone wires, you would have seen really friendly faces. It was a pleasure dealing with this company.
Juli V.
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Received:
Friday August 31, 2007
Brad,
I just received my UPS Ship Notification, with tracking number, via email for the 40D I order from you yesterday.
I just wanted to drop you a line and thank you personally and your staff for the great service I received. Your friendly and personable service was appreciated and well noted on the dpreview.com Canon 40D forum.
It appears from the high praise that you were given by many of us on the forum that your efforts to satisfy your new & old customers will not go unrewarded. You've gained a lot of respect and appreciation that should translate into customer loyalty in the future. Expert and friendly customer service is not something that is common these days. Thanks for reminding us that it hasn't been totally abandoned in the photo industry.
Thanks again,
William 'Bill' P.
photogbil56 on the dpreview forum
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Received:
Saturday August 11, 2007
Just wanted to tell you that my latest visit to your store, when
I bought my
Nikon D200 (and all the hardware that goes with it) was one of the
most
gratifying buying experiences to date.
Brad treated me more like an old friend than just another customer,
and Bret
my salesman was not only knowledgable and professional, but went
overboard to
help me select the proper camera case, filters, memory cards, etc.
I will be coming back often now that I know what terrific service
I can get
right here on Long Island. I was formerly a B & H customer;
not anymore
considering how friendly and professional Berger Bros. has shown
themselves to
be.
Great prices/great service and right next door.
Thank you again for my wonderful sales experience.
Bill B. from Bethpage
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Received:
Saturday August 11, 2007
Hi Lisa,
Thank you for your mail. I have placed an order with B&H, where
the lens suddenly appeared in stock.
I am grateful for your prompt responses and will consider Berger
Bros for my next purchase.
Regards,
Sandeep
Dr Sandeep J S.
| Received:
Monday July 15, 2007
Lisa -
Just wanted to let you know I've received my product and am THRILLED
with it! I do not know if you are familiar with Schlitterbahn in
New Braunfels, TX, but I will be taking it there this Sunday - I
am VERY anxious to try it out!!!
I haven't put it in water yet, but am positive it is going to work
perfectly!!!
You gave EXCELLENT customer service and I wanted to be sure you
knew it did NOT go unnoticed!
Thank you again!
Shana F. H.
Corpus Christi, TX.
| Received:
Monday June 2, 2007
Dear Brad,
I consider berger Bros Camera to be The Very Best!!
Ask for Brad Berger (owner) and tell him John in KY referred you.
If Brad is
tied up, ask for Larry (store manager), and tell him the same.
In the past 24 months I bought from Brad: D2X, 2 D200's, 2 D70s's,
2 D70's,
200-400VR, 28-70/2.8, 17-55/2.8, 23 18-200's, 70-300VR, a bunch
of Lowepro,
Canon pro video equipment, and more. All very successful transactions.
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Received:
Friday May 26, 2007
Dear Brad,
I believe the Best Camera on the market today is the Canon 1D
Mark
III. I just bought mine from Berger Bros. on L.I. in NY. They are
the best
dealers on the planet. You cannot believe how helpful these people
are.
They don't use pressure, give you a fair price, reasonable shipping
charges
and extended warranties at great prices. These guys are the #1 in
SERVICE.
No, I don't work for them and never have. I just know who to trust
on the net and these are the guys.
Alan R.
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Received:
Thursday May 10, 2007
Lisa,
Received the lens today. Thanks for your first-rate service. Add
me to the top of the most satisfied customers list!
David
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Received:
Friday May 4, 2007
Dear Brad,
i love
the camera!!!so excited!!!THANK YOU SO MUCH!!!
Luv,
Patti.
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Received:
Tuesday November 7, 2006
Brad, Danny, and all,
Thanks for coming to my rescue. I hope you remember me --
I'm the pro who needed the Canon 5D last-minute, and you guys got
it out the same day in a few hours. I got the camera the following
day, and it truly helped with the wedding I was shooting.
Brad, as you requested, I completed a review with Resellerratings.com
bragging about what you guys did for me.
You deserved the great review.
Cheers.
- JC
JC
I m a g e Design |
Received:
Monday December 19, 2005
Hey All,
Just a word of thanks for great service. You folks (Larry, Debra,
and Brad) did a wonderful job through all the excitement. I look
forward to doing business with y'all in the future. I will definitely
recommend you to my customers when I don't have what they want and
can't order it in a timely manner.
I do have one question do you deal in used equipment just in
case someone asks? (WE DO!)
Thanks again.
Andrew "Doc" Nevins
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Received:
Friday December 2, 2005
Dear
Berger Bros.
I just wanted to thank Larry for his time when I stopped by
on Tues. evening. He patiently listens to my darkroom tale of woe
and offered his expertise. I took every suggestion given and placed
it into practice the very next day and the mysterious developing
problems were solved!
Sincerely,
Margherita Wischerth
(photo
teacher) |
Received: Monday
November 27, 2005
Debra Thank
you for your previous service and looks like I'll be getting all
of my
"Toys" from you guys instead of the Big
"B" photo and everything store. You
guys are just a bit easier to talk to
on the phone and email. Seems we get
caught up in the Wall Mart on stop shop
and forgot there are much more
personable places to shop. I am glad
that someone on the Nikonians site
pointed us your way.
Thanks again,
Paul Sorrells
(Nikonian-Purchasing
D200)
|
Received: Tuesday, October
11, 2005
Hi Debra,
Just got the Nikon WP-CP4 underwater camera
housing, and wanted to thank you for finding it for me.
I don't know how or where you found it,
because everyone seems to be out of them. Again, I really appreciate
you finding this one for me -- thank you!
I'm headed back to Hawaii soon, so I'm really
looking forward to using this camera housing underwater.
Aloha!
|
Received: Wednesday,
October 05, 2005
Debra,
The camera arrived as expected. Thanks to you and Brad.
We'll do more business.
Thanks!
Neil (Customer bought Nikon D2Hs) |
|
Received: Monday, April
11, 2005
Title: Not sure you hear this enough..
Thanks Debra. There is praise
on the Nikonians site about Berger-bros on a daily basis. Companies
like yours are rare now days, and people realize good service when
they see it. I have been dealing with Samys Camera here in
Southern California for the last
8 years, but from now on you will have all my future business!!
Is it Wednesday yet? Ha
Armen (bought Nikon D2X) |
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Received: Tuesday, April
05, 2005
Brad,
A couple weeks ago I bought a Digital Rebel (the new 350D) and 15-85mm
lens from Berger Brothers. I just wanted to say how happy I am both
with the product and with your service -- it was a pleasure working
with you. I've already recommended you to a couple of friends, and
I posted the following review of Berger Brothers on ResellerRatings.com:
This was the most efficient, pleasant, and cost-effective purchase
I've ever made by mail order. The price was better than other major
New York camera dealers (e.g. B&H), the service was outstanding, and
the shipment was virtually instant. I recommend these folks most highly,
with absolutely no reservation.
Thanks again -- I'll be back!
Best wishes,
Mark
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Received: Thursday,
March 31, 2005
Brad.............I wanted to let you know that the D2X, etc. arrived
here safely and on time. Everything appears to be in working order,
other than the fact that I have to read the manual for this camera!
I'd like to thank you for a great buying experience. I just posted
on Nikonians, and also posted a review on resellerratings.com.
When I finished the review, the site page said that it can take
up to 48 hours for new reviews to be placed on the website, but
I gave your store an excellent review. I know that you will do
well selling the D2X while it is still a hot commodity. The real
strength of what you have done for us Nikonians will come later,
when there are no in-demand Nikon products that we are aching
to buy. I think that you will now see many of us calling you for
our standard purchases for things like lenses and accessories.
You will certainly get future orders from me! Thanks again!..........Brian
|
....actually the card I was looking
at was a Pro Duo not the Hi Speed. Thanks for all your support.
I have never had follow through on any order that would compare
to your company. I will highly recommend you guys to all my other
underwater photo/video buddies.
Mike |
