WHAT OUR CUSTOMERS ARE SAYING ABOUT US

Received: December 23rd , 2011

Hi, Brad,

Hello, my name is Harold P. I am deaf photographer beginner. I want to tell you that there are excellent staff at Berger Bros Camera Shop in both Syosset and Amityville. I am proud for your staff to help me to get my camera equipment. I hope that I will be ready for some shoot around the New York City in Spring and Summer 2012.

I will plan to buy some different lens, pocket wizard and lighting kits from Westcott next year. I hate my current job in federal government because of bad economic in the US. I will plan to quit at end of the 2012 year. Photography is my love!!! I will plan to become professional photographer in near future. I want to be deaf successful photographer.

 Here is my sales representatives and back up:

 Syosset:

 Sales Rep: Shazar

 Back up: Mike

 Amityville:

 Sale Rep: Shazar

 Back up: Tim

 Tim know some basic sign language. I am very happy to communicate with Tim.

 Happy Holidays and New Year to your staff!!!

 See you soon.

 Sincerely yours,

 Harold P.

 

Received: November 30th , 2011

To Brad, 

I made my first purchase from Berger Bros. recently. After contacting multiple stores to get information on a camera with limited availability, it was nice to talk to Lisa M. from Berger Bros. who gave me great advice and service. I'm in a customer service industry so I know what it's like to give and receive good customer service and Lisa was one of the best.

Unfortunately, there was a minor problem with the shipment, but having an actual person to contact helped rectify the problem immediately. In the world of Amazon and large online retailers, getting to deal with an actual person (not outsourced) who not only seemed to enjoy working for the company but also enjoyed the products they sold was as refreshing. I'm very happy I bought my camera through Berger Bros.

Received: April 13rd , 2011

Sir,
I'd like to take a moment to tell you how much I enjoyed and appreciated the buying experience I had at your Syosset store last Thursday. I brought my family down from upstate to visit with my parents last week and during the course of the visit mentioned that I was looking to upgrade to a new point & shoot digital camera for my wife and I to record my daughters' activities. My parents immediately recommended Berger Brothers as the store where my brother had purchased his own digital SLR 2 or 3 years ago and then returned to in order to purchase a pocket camera for my mother for this past Christmas. My parents are savvy shoppers and I respect their opinions. They were also thrilled with the service they received from the store's manager when my brother purchased his camera. Taking their advice, I drove out to your store and started wandering down the aisles. I was quickly approached by Frank, who introduced himself and asked how he might be of service. I had done a fair amount of web-based research ahead of time so I laid out what I thought my requirements were and asked for his advice. That began an hour plus long dialog about the attributes of various cameras, sensors, lighting & apertures, and a host of other details- the bottom line is that I ended up being handed a camera that met all of my known requirements and a few more that I hadn't even thought of. I was particularly impressed by the fact that I wasn't just handed a camera from off the shelf and told... "here, this is what you want" and escorted to the cash register for a quick sale... I was treated like a valued customer/consumer worthy of being understood and educated.

After selecting the camera and the associated extra batteries & memory chips and getting rung up, Frank then asked if I had some time for a quick training session- realizing that I was from out-of-town and wouldn't be able to take advantage of the basic training program offered with the purchase of the camera. For the next 20+ minutes I got a crash course in the finer points of digital photography and how to navigate around the menus of my new camera. I should mention here that during this 90 minute or so period, Frank was still answering the phone and assisting other customers.

I work for an organization that provides engineering and consulting services to the rest of my corporation. I've been in this "customer service" role for 30 years now and I'd like to think I know more than a little about what it takes to understand a customer's needs, earn their trust, and deliver what they need when they need it..... Frank delivered in spades. I could not have imagined a more pleasant or rewarding shopping experience... certainly not from any of the "big-box" stores which are about all that's available around here unless one is willing to take a long drive to get to the nearest city. My only regret is that you don't have a store a bit closer to home as I would not hesitate to recommend Berger Brothers to my friends and colleagues as THE place to go for photographic gear.

My thanks to you, & Frank, and the rest of your staff for all you have done to help our family with their photographic needs. It's been very much appreciated.

Respectfully,

K

Received: March 31st , 2011

Ken and company.
  I would like to thank you ant the staff at Berger Brothers for going above and beyond. I had been using 35 mm for years and finally went digital and was very unhappy with almost everything. I had even considered selling the new equipment until a staff member helped me with classes. The classes gave me a direction of how to work with all the new ideas and technology having so many options of what to do with the digital pictures was over whelming and had no idea where to start. The staff gave me options and have changed a hobby back to a hobby not a chore. I now carry the Nikon D90 everywhere again and am pleased with the pictures that I have taken.
  

Thank you again
Jim L

Received: August 25th , 2010

Dear Berger Brothers:  

I just returned home from the Digital SLR 101 class with Alan Perlman. What a wonderful teacher he is! He explained things in a way that final made sense to me. Like aperature...I not only got that its an opening, but its relation to f-stops. I was beginning to think that an f-stop was a variant of profanity. I purchased his book and will begin reading right after this e-mail. I'd love to take more classes with him, and I will certainly be registering for as many as I can fit it! Thanks again for this wonderful opportunity.

-Jo-anne F.

Received: February 10th , 2010

Dear Berger Brothers:  

Just a quick few lines to thank you.  Last  summer I purchased a Panasonic Lumix LX3 camera which I am delighted  with, while always trying to gain the maximum performance from the  camera I noticed that a new firmware update was available.   Unfortunately I was torn between the thought..... if it works leave a  alone... or improve the performance. I called your Amityville store,   explained my lack of confidence in doing the firmware update and asked  if you would be kind enough to do it  for me.  Without hesitation, one  of your salesman said sure, bring it in.  Brought my camera in that  same day and right before me you installed the firmware for me.  You   guys have restored my faith in consumer service, I will continue to do  business with you for all my photography needs as I have in the past  and again thank you, hopefully others will follow your lead which  sorely lacks in customer service. Again thank you.

-Jeffrey M.

Received: November 15th , 2009

My experience with Berger Bros. (2 camera purchases now) has been simply terrific. They are very customer oriented, accessible, patient with questions, and responsive. They do what they say they will do and genuinely seem to care about the experience their customers have. I would like to single out Lisa M., who handles the call-in purchases. She is extremely professional and nothing but patient with customers anxious to get status on an item that is highly in demand and short in supply. Without question, they will have my business for subsequent camera and equipment purchases and are now my E-tailer of choice.

-Bobby

Received: October 30th , 2009

Brad,

I’m sorry I have not contacted you since we spoke on the telephone concerning my Panasonic GH1 order last week.  It’s been a hectic week, but made much less so due to your incredibly conscientious customer service.

You went way out of your way to ship out the camera on Saturday and, God bless the USPS, it arrived Monday. My wife went into labor Tuesday morning and gave birth to a brand new baby girl Tuesday night at 11:31 pm. I was able to capture her first breath and first hug with her mom in glorious HD thanks to you and I am forever grateful.

I don’t know any other business that would go to the lengths you did for someone you didn’t even know. I really appreciate everything you did for me and my new family.

Take care Brad and talk to you soon.

Ray S.
Honolulu, Hawaii

Received: October 10th , 2009

Lisa

Both the lens and the filter I ordered arrived today (Friday 10-09-09)….as you promised!!!

I want to thank you for your assistance. It is rare these days to find customer service like what you exhibited. To say that I am impressed is a slight understatement. In my eyes, you went far above and way beyond what I have ever experienced in the past with other companies.  You found what I wanted and got it to me in less than one week. That is amazing. Add in the fact that your company didn’t have the lens I wanted, you found it from  a competitor, and had it shipped to me here in Florida….at a very good price!!!  You have made my day!!! A million thanks isn’t enough. You can bet that the next time I buy any photographic equipment, I will be checking with you  and Berger Brothers first. You have put the “Customer” back into Customer Service.

Again, my thanks to you. As they say, “you da bomb!!”

p.s. I am sending a copy to your boss, Brad.  He needs to give you a raise to keep you there.

Steve E.

Bonita Springs, Florida

Received: Tuesday June 16, 2009

To all interested parties:-

Since 2002, I have participated in tutorials and technical presentations by many world famous speakers in the technology and techniques of Photoshop CS through CS-4. These speakers are revered for their extensive knowledge in all nuances of Adobe's programs. However in most cases, there is always a difficulty in following and obtaining a working knowledge of the subject matter. One leaves puzzled about what one has been exposed to.

I have been richly rewarded in the past few years by attending the seminars hosted by Berger Bros. Camera Stores. A highly talented educator and speaker who most effectively reaches out to every audience member is Ms. Yvonne Bassett-Berger. She has the knack of reading audience response and tailoring her talk and visual presentations so that almost everyone present can come away with new digital knowledge. The data sheets provided at the seminar are simple to follow and an attendee can usually become very proficient in the subject matter once home and on the computer.

Members of my photo club (The Huntington Camera Club - a group of 100 beginners and advanced shooters in digital photography) all speak very highly of the skills learned from Ms. Bassett-Berger.

As a master in the photographic arts and one with 66 years of experience, I offer my praise and strong positive recommendations to any individual or organization that would like to enhance their skills and abilities by engaging Yvonne as a presenter. She will be an asset to all members in attendance.

Leon Hertzson

Received: Wednesday April 29, 2009

Hi Ashley,

I just wanted to drop you a little note of appreciation for the   Class you and Berger
Bros. held on Saturday. I learned a lot from  it  and Sherry had a better time than
she expected, too.

It was very gracious of you to step in and improvise a "Plan B" for   our benefit when
the official Nikon event fell through almost at  the  11th hour. And a big "Thank You"
to Al for pitching in so well.

Are there any social gatherings for Nikon DSLR enthusiasts that I   can join that you
know of ?

Again, I genuinely appreciate everything that you and Berger Bros.   do for your
customers. It is what makes your stores the clear  choice  when it comes to my
photographic purchases.

Respectfully,
Mitchell

Received: Thursday April 9, 2009

Hey Brad,

I got the camera and the lens this morning. They were fabulous! I have'nt really tried them outside, but so far I am very happy.
Just want to let you know that I truly appreciate the excellent and personalized service you provided the entire time. With all the
internet scams out there, I was one of those who really spent a great deal of time researching the best on line store that I can
trust to handle my purchase worth $1800+. Yes indeed, Berger Brothers (especially you Brad) made it all happen, making my online
purchase experience a safe and a happy one.

My new Canon50D and Tamron 70-200mm f2.8 lens from Berger Brothers is just as described. Beautiful!

Nick G.
Las Vegas, NV

 Received: Friday March. 20, 2009

Hey Ashley,

I just wanted to shoot you a quick email to thank you. I came to the store with my in-laws late Saturday (after you closed!). I just wanted to tell you how thankful I was for that. You definitely didn't have to stay, but you did and never rushed us even though it was so late. My in-laws were so impressed with your knowledge and patience. And also kind of impressed that I was able to save them some money (and thank you again for that too, Denis Reggie was amazing! I'm sorry you didn't get to enjoy the fruits of your labor with that.)

Anyway, I just really wanted to say thank you. You are an asset to Berger Bros and I will most definitely be seeing you again!

Thanks Much,
Danielle Mellen

 Received: Monday Jan. 26, 2009

Dear Mr Berger, I would like to take this time to recognize and praise your employee Ms. Lisa Monahan. I had the pleasure to speak with Lisa regarding a mix up on a recent order that I placed on-line. I must say it is rare in this day and age to find a person like Lisa who is so loyal and dedicated. Lisa is very courteous, kind, professional and she is a positive asset to your business. Lisa when out of her way to please me by providing "Extraordinary Cutomer Service" and to make sure I was totally satisfied. Lisa called the distributor to arrange expedited shipping for me on a pair of binoculars that I needed for an upcoming vacation. I am a first time buyer at Berger Brothers and I am super impressed with your organization! I will leave positive feed back on-line and tell as many people as I can about the great service, reasonable prices and quality products that you carry.

Thank you very much.

Best regards,

Tim Zdrale

 Received: Monday Jan. 5, 2009

I have been a consumer of Berger Brothers for over 20 years. In the early years I did my buying from the Amityville store but I now do all my buying from the store in Syosset all because of Andrzej Krycinski. He is one of the most caring and sensitive people I have ever dealt with and he makes you want to come to the store with the feeling that no question or problem is to much. He makes you feel welcomed and one knows when it comes down to getting great advice, one can always come to Andrzej. He is a great asset to your business.

Marv Orenstein

 Received: Friday Dec. 26, 2008

I just wanted to tell anyone at your company that it might concern that I had one of the best customer experiences this holiday working with your staff at Berger Brothers in Amityville, specifically Ashley. She helped me to get the Canon EOS 5D Mark 2, a present for my husband. This was not an easy task as I called around and either no one had it or if they did it was priced outrageously (Cameta said they had just the body for about $3800). So I as I said, thank you again and I will be ensuring all of our future camera transactions are at Berger Brothers.

Sincerely,

Laura C

 Received: Thursday Dec. 4, 2008

 Received: Tuesday Oct 22, 2008

 

 Received: Monday Sept 15, 2008

Brad,

I'm very happy to report that my Leica Vario Elmar 14-150 mm lens
arrived in perfect condition a few moments ago, less than 24 hours after I placed my order. A word
of appreciation for your amazingly good service is clearly in order. Your pricing on this lens
was competitive and you were the only vendor I found who actually had it in stock, which you took
the trouble to personally confirm while I was on the line. You got it to UPS within minutes so as not
to miss their last pickup. I'm not sure how many companies would do that for a customer who
called after 5 pm.

In a world where there are usually layers upon layers of screeners
at every business, it was nice to have the owner pick up the phone and take an order. I really
appreciate your help, and will do what I can to steer friends and colleagues your way.

Till next time, all the very best,

Brad Bellows
Cambridge MA

Friday Sept. 12, 2008

Hi Lisa,

If this is the Lisa who just faxed me the copy of the Nikon D3 sales receipt
that I'd lost, I just wanted to send you a quick "thank you!". You saved me
a $311 repair bill, from Nikon's service department.

I placed a very favorable review of Berger Bros at resellerratings.com,
which should appear online in 2 or 3 days. I'm also going to mention you on
a couple of professional photography forums that I frequent.

You guys rock!

Thanks again for your help,

Eric S.

Friday August 8, 2008

Brad,

The D700 made it just fine. Its charged and ready for action. Hopefully that will come this weekend. Once again you are "da bomb" in terms of exceeding all of my expectations as regards my deadly "Nikon Acqiusition Syndrome". We spkoe on Sunday and the camera arrived on Wednesday! I will continue to laud your support whenever I get the opportunity. As you know, I've been heavily involved in photography for many years. I've dealt with all the big names around a a couple of the big box stores as well. None of them compare to your level of support. None.

Thank you for continuing this golden relationship!
Regards,
Dave