How do I track my order?
Currently you cannot access your order information online. Please call our shipping department at 800-542-8811, they will be happy to give you a tracking number. |
How do I change quantities or cancel an item in my order?
You cannot change quantities after your order has been placed. Please call our mail-order department at 800-542-8811, they will be happy to make changes if the items have not shipped yet. |
My order never arrived, what should I do?
Please call our shipping department at 800-542-8811, they will help you track your package. |
An item is missing from my shipment, what should I do?
Please call our shipping department at 800-542-8811, they will be happy to research the problem with you. |
When will my backorder arrive?
We will contact you via email or phone to let you know when your item is in stock. |
How do I create / edit my Account?
Click on Account Logon and login using the information you supplied when you created the account. |
I forgot my password, how can I log back in ?
click on Account Logon and request that your password be emailed to you. |
What is your Return Policy?
Our Return Policy. |
Do you ship to my country?
Currently we ship Worldwide. |
Is free shipping available on all items?
Most come with free shipping, here are the details. Our Shipping Options. |
What are my shipping options?
Our Shipping Options. |
When will I be charged for Pre-Order and Back Order Merchandise?
You will not be charged until the item is in our store ready to be shipped. You can also cancel these orders at any time. |
What are my payment options?
We accept: Discover, Master Card, Visa.
We also accept checks and wire transfers, please call our stores in advance for these two forms of payment. |
Will my personal information remain private?
Absolutely. Our Privacy Policy. |
Will my transaction take place in a secure environment?
Yes. About our Secure Site. |
Do I have to pay sales tax?
We only charge sales tax if you live in NY state. |
How do I get a question about my charges answered?
Please call our billing department at 800-542-8811, they will be happy to help you resolve any discrepancies. |
How do I get a copy of my receipt/invoice.?
Please call our customer service department at 800-542-8811, they will be happy to send you a copy of the invoice.
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What type of warranty do I receive?
Berger-Bros.com is an authorized U.S. dealer for all products offered at our online store. Under our dealership / manufacturer agreement Berger-Bros.com only offers newly manufactured products, with the original manufacturers U.S. warranty. We DO NOT sell Gray market items. |
