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HELP Find quick answers to your questions below... myAccount • How do I create / edit my Account? • I forgot my password, how can I log back in ? Shipping / Payment • Is free shipping available on all items? • What are my shipping options? • What are my payment options? • When will I be charged for Pre-Order and Back Order Merchandise? Authorized Dealership • What type of warranty do I receive? Privacy Policy • Will my personal information remain private? • Will my transaction take place in a secure environment? Order Status • How do I track my order? • How do I change quantities or cancel an item in my order? • My order never arrived, what should I do? • An item is missing from my shipment, what should I do? • When will my backorder arrive?   Billing Questions • Do I have to pay sales tax? • How do I get a question about my charges answered? • How do I get a copy of my receipt/invoice.? Returns • What is your return policy ? • How do I return my product? International Shipping • Do you ship to my country? How do I track my order? Currently you cannot access your order information online. Please call our shipping department at 800-542-8811, they will be happy to give you a tracking number. How do I change quantities or cancel an item in my order? You cannot change quantities after your order has been placed. Please call our mail-order department at 800-542-8811, they will be happy to make changes if the items have not shipped yet. My order never arrived, what should I do? Please call our shipping department at 800-542-8811, they will help you track your package. An item is missing from my shipment, what should I do? Please call our shipping department at 800-542-8811, they will be happy to research the problem with you. When will my backorder arrive? We will contact you via email or phone to let you know when your item is in stock. How do I create / edit my Account? click on Account Logon and login using the information you supplied when you created the account. I forgot my password, how can I log back in ? click on Account Logon and request that your password be emailed to you. What is your Return Policy? Our Return Policy. Do you ship to my country? Currently we ship Worldwide. Is free shipping available on all items? Most come with free shipping, here are the details. Our Shipping Options. What are my shipping options? Our Shipping Options. When will I be charged for Pre-Order and Back Order Merchandise? You will not be charged until the item is in our store ready to be shipped. You can also cancel these orders at any time. What are my payment options? We accept: American Express, Discover, Master Card, Visa. Will my personal information remain private? Absolutely. Our Privacy Policy. Will my transaction take place in a secure environment? Yes. About our Secure Site. Do I have to pay sales tax? We only charge sales tax if you live in NY state. How do I get a question about my charges answered? Please call our billing department at 800-542-8811, they will be happy to help you resolve any discrepancies. How do I get a copy of my receipt/invoice.? Please call our customer service department at 800-542-8811, they will be happy to send you a copy of the invoice. What type of warranty do I receive? Berger-Bros.com is an authorized U.S. dealer for all products offered at our online store. Under our dealership / manufacturer agreement Berger-Bros.com only offers newly manufactured products, with the original manufacturers U.S. warranty.  We DO NOT sell Gray market items.

We reserve the right to change pricing at our discretion. Prices are web-based only and do not reflect in-store pricing.
Price subject to change without notice. Not responsible for typographical errors.

For questions or comments about this web page, E-mail customerservice@berger-bros.com
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